What is tia?tia is a generative AI application that revolutionizes the way sales and customer-facing teams look for information on digital platforms. tia not only answers users’ immediate queries but also serves up additional channels for discovery and exploration, including in-app knowledge base articles as well as courses or learning paths in their academy.How does tia work?tia utilizes a RAG & Vector search engine to pull out relevant content from what has been indexed + relevant queries for related content. Read more here.What is the connection between tia and Thought Industries?tia is a standalone product built by the Thought Industries team, based on 10+ years of our lessons in learning.Do I need to be a Thought Industries customer to use tia?No, tia is a standalone product that does not require a Thought Industries account.Does tia leverage any 3rd party Integrations?Yes, see our Data Processing Agreement for a list of subprocessors.Where is the data processed?Data is processed data in the United States. For global options, contact us for an enterprise plan. How long is data retained?Please see our Data Processing Agreement for data retention information.Is there any ability to delete user information?To permanently remove or anonymize user information, navigate to the User from the Dashboard. From there, click "Forget User". Warning: this action cannot be undone. This can help with the right to be forgotten per GDPR.What third parties are used?Please see our Data Processing Agreement for subprocessor information.What personal data is collected or processed by tia?Please see our documentation on our Data Collection Practices.Will my data be used for training the AI?No. tia does not use data submitted by customers to train models or improve on our service offering. Our AI partners follow this same policy, see more on our usage of LLMs.Is there data leakage protection?The communication channel between the Ti platform and OpenAI is encrypted. OpenAI and tia have implemented data encryption at-rest (AES-256) and in-transit (TLS 1.2+). In the event of a data breach involving customer data, notifications will be sent in accordance with the terms of the Master Services Agreement (MSA).What kind of due diligence did you perform at integration? Thought Industries performs risk assessment and due diligence on every vendor we integrate with. Vendors are assessed for risk by the Vendor Management Committee prior to the signing of any vendor and again at renewal as necessary to ensure that our vendors are being assessed for residual risk constantly.